Who we are
We are a online legal services shop operating in and within full compliance of the local laws of the Republic of South Africa. Our website address is: https://skylaw.co.za. Our services are limited to general advice and a select basket of services that can be provided over the counter. At no stage do we at Skylaw or our representatives purport to represent clients in ongoing legal or other proceedings. Our service offerings are specifically designed to only provide legal services which do not require ongoing legal representation. By purchasing any of our services you agree that you understand and accept these terms and conditions. If you require further clarity you must contact us before purchasing any of our available services so that we can investigate whether our services are suitable for you. If you have any questions, please feel free to contact us here
How it works
You can either purchase one of our existing services or request a custom quote via our contact page. If you purchase a existing service we will send you a short questionnaire to help us better understand your exact requirements. This is also a opportunity for you to provide us with all the details about your specific case. We will require the completed questionnaire together with copies of your ID and Proof of Residence before starting any work for you. If you have any questions, please feel free to contact us here
Acceptance of Skylaw Terms and Conditions
By registering on our website and purchasing any of our services you expressly agree to and accept our Terms and Conditions, Customer Agreement and all policies which are found here-under whether in written or link format. You are required to familiarize yourself with all our terms, conditions and policies before registering on our website or purchasing any of our services. Please feel free to contact us here at any time if you have any questions or concerns. A copy of our current Customer Agreement can be accessed here.
Why send your ID & Proof of Address
South African law requires all law firms to verify the identity and address of their clients before commencing any services for those clients. We are also required to store these documents for a period of 7 years and take great care not to share these documents or their information with any outside parties. By registering on our website & purchasing one of our services, you agree to send a clear colour copy of your South African Identity Document together with Proof of Address (not older than 3 months) to email@example.com
Unfortunately Skylaw cannot commence work until we receive these documents. Should you have any concerns or require assistance, please feel free to contact firstname.lastname@example.org
We are fully compliant with the laws of the Republic of South Africa and have in our possession a valid Fidelity Fund certificate required by all attorneys to operate within the Republic. As part of our service offering, we are legally required to perform customer due diligence (also locally known as FICA) on each customer and will require proof of identification and residence before completing your transaction. Please view the web version of our AML Policy here. A copy of our Fidelity Fund certificate or KYC policies may be requested by contacting email@example.com
The following Delivery policy is only valid for services purchased via the Skylaw website. Should you have any questions regarding delivery, please contact us at firstname.lastname@example.org. Skylaw will only deliver services purchased via electronic methods (via email or other digital file transfer services). Delivery is free and you will be responsible for data and other related costs when receiving any services purchased via our website. While we attempt to deliver services within 15 working days from receipt of your clear Identity Document & Proof of Address, such timely delivery can be effected during periods of high demand. Express delivery can be arranged subject to prior agreement and at an additional charge.
Refund & Complaints Policy
At Skylaw we believe in offering quality legal services at affordable prices and, in doing so, increase access to legal services for all. All requests for refunds and complaints can be submitted to email@example.com. We will evaluate each submission carefully and attempt to resolve the matter with you within 30 calendar days. Should we decide to effect a refund, we will deduct all bank charges incurred and only reimburse you with the balance. We will, however, not charge you a administration fee. In certain circumstances we will not be able to provide you with a refund until you have sent us clear & colour copies of your Identity Documents & Proof of Residence (not older than 3 months). Please view our full refund policy here.
The following Cancellation policy is only valid for services purchased via the Skylaw website. Should you have any questions regarding cancellations, please contact us at firstname.lastname@example.org. At Skylaw we understand that mistakes can happen and all requests for cancellation will receive the attention of senior management. We will evaluate each request for cancellation carefully and will attempt to finalize the cancellation request with you within 30 calendar days. Should we decide to effect a refund due to the cancellation, we will deduct all bank charges incurred and only reimburse you with the balance. We will, however, not charge you a administration fee. In certain circumstances we will not be able to provide you with a refund until you have sent us clear & colour copies of your Identity Documents & Proof of Residence (not older than 3 months).
You confirm and accept that there are risks associated with using an Internet-based Platform. This may include (but is not limited to): software errors, hardware failure, delayed updates and loss of Internet connection. Apart from the risks mentioned above, there are risks related to malicious intent of other individuals that may result in unauthorized access to the platform, User’s account, due diligence information of the User, distribution of malware and other harmful software, and others. You can view the full risk disclosure policy here.